Overview
Onyx aimed to improve the UX and UI of its AI chatbot to support scalability and meet enterprise-level expectations. As Product Design Lead at Valere, I was involved from the very beginning—participating in early discovery sessions to understand key challenges and frame possible solutions. From there, I carried the project through to the design phase, taking the lead in defining the design direction and guiding our UI team to deliver a more intuitive, polished, and scalable product experience.
Challenge
Onyx faced UX/UI challenges that needed to be addressed to meet enterprise standards:
Unpolished Interface: The original design lacked the visual clarity and professionalism expected by enterprise clients.
Limited Interaction Capabilities: The chatbot’s UI struggled to support more complex use cases, which often led to user frustration.
Inefficient User Experience: The interface wasn’t intuitive or scalable enough to serve the demands of large businesses with more advanced requirements.
Solution
To address these challenges, I led a full UX/UI redesign of the chatbot experience, focusing on aligning the product with enterprise needs and user expectations:
UI Overhaul: We introduced a clean, modern interface that elevated the visual standard and conveyed the professionalism expected by enterprise clients.
User-Centric Improvements: I restructured key navigation and interaction flows to make the experience more intuitive and efficient.
Refined Visual System: The new design simplified complex interactions, helping users complete tasks faster with greater clarity.
